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Stopping Service

When ending service, it is the account holder's responsibility to contact the Madison County Water Department to terminate service.  The account holder remains responsible for all consumption charges, fees, and invoices at the premises while the account remains under the same name, even if the account holder no longer resides at the property.

We process disconnect service requests Monday through Friday and can schedule up to 14 days in advance.  We do not disconnect on standard holidays, weekends, or after normal business hours.  We can schedule disconnections by calendar date only.

You can cancel service online with our form, or in-person.


Click here for the Turn Off Request Form.  You will need to print this off and email the completed form back to us at

Upon receiving the request, the Water Department Office will contact you and verify account ownership.  A 48-hour notice and forwarding address are required to stop service.


To stop your water service by phone, please call the Madison County Water Department at (706) 795-9865, Monday through Friday from 9:00 a.m. to 4:30 p.m.  A 48-hour notice and forwarding address are required to stop service. 


Visit the Water Department Monday - Friday, 9:00 a.m. to 4:30 p.m. to stop service in-person.



Madison County Water Department

94 Spring Lake Drive

Danielsville, GA 30633

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